Return & Exchange Policy

Last updated: May 2026

At Zarments, we strive to ensure that every order meets your expectations. If you receive a damaged, incorrect, or unsuitable item, please review our Return & Exchange Policy below.

1. Eligibility for Return or Exchange

You may request a return or exchange if:

  • You received a damaged or defective item
  • You received the wrong product
  • There is a size issue (subject to stock availability)

To qualify:

  • The item must be unused, unwashed, and unworn
  • Original tags and packaging must be intact
  • The request must be submitted within 3 days of receiving the order

Requests submitted after the allowed timeframe may not be accepted.

2. Non-Returnable & Non-Exchangeable Items

The following items may not qualify for return or exchange:

  • Used or washed products
  • Items without original tags or packaging
  • Products damaged after delivery
  • Sale or discounted items (unless damaged or incorrect)
  • Minor variations in color due to lighting or screen differences

3. Exchange Process

To request an exchange:

  1. Contact our support team through:
  2. Share:
    • Your order number
    • Clear product images
    • Reason for exchange
  3. Once approved, our team will guide you through the exchange process.

Please note:

  • Exchanges depend on product availability.
  • If the requested size or item is unavailable, store credit or an alternative solution may be offered.

4. Return Process

If your return request is approved:

  • The product must be sent back in its original condition.
  • Returned items will be inspected before approval.

Depending on the situation, customers may receive:

  • Store credit
  • Product replacement
  • Refund (only in approved cases)

5. Refund Policy

Refunds are generally not offered unless:

  • The product is defective
  • The wrong item was delivered
  • The issue cannot be resolved through exchange

Approved refunds may take several business days to process depending on the payment method and operational timelines.

Shipping charges, if any, are usually non-refundable.

6. Exchange Shipping Costs

  • If the error is from our side (wrong or defective product), exchange-related shipping may be covered by us.
  • For size exchanges or preference-based exchanges, customers may be responsible for delivery charges.

7. Important Notes

We reserve the right to reject return or exchange requests if:

  • The product does not meet eligibility conditions
  • The item shows signs of use or damage after delivery
  • The request appears fraudulent or abusive

8. Contact Us

For any return or exchange-related assistance, please contact us:

🌐 www.zarments.com
📧 zarments01@gmail.com
📱 WhatsApp: +92 348 3010486
📍 Pakistan